Clarifications

View, answer, or stop open questions that Locari AI has sent to an applicant — directly from the applicant detail view.

This is the Clarifications tab on the applicant detail view. It opens from the Applicant Detail View. For the overarching AI communication strategy see Locari AI — Clarifications.

On this tab you see all questions Locari has automatically sent to this applicant — for example when details were contradictory, required fields were missing, or values seemed unusual. Answered clarifications remain visible; open items appear with a badge.

What Locari does automatically: Detect contradictions between self-reported details and documents, identify missing required fields, send clarification questions by email to the applicant, and evaluate incoming answers. What you decide: Stop individual clarifications, add your own questions, or manually override answers.

How To

View open clarifications

Open the Clarifications tab — the badge shows the number of open items.
Each card shows: question, status (open / answered / cancelled), original email and timestamp.
Example: Applicant Müller stated income of 3,200 € but the pay slip shows 2,850 €. Locari automatically asks: "Please explain the difference of approx. 350 € between your stated income and your current pay slip."

Answer a clarification manually

Open the card for the desired clarification.
Click Reply, enter your text, confirm.
The status changes to "answered"; Locari incorporates your answer into the application evaluation.

What the AI does with your answer: A manually entered answer is treated the same as an applicant answer and flows into the criteria evaluation. What you decide: Whether the answer is sufficient — you can manually adjust the criteria evaluation afterwards.

Stop a clarification

Open the card → click Cancel.
Status changes to "cancelled"; no further message is sent to the applicant.
Stopped clarifications continue to be documented in the History tab.

Process decision clarifications

Decision clarifications (orange badge) arise when Locari detects a situation that requires your explicit decision — e.g. a pet despite a "no pets" criterion.

Open the card — read the question.
Click Accept or Reject.
Locari continues the application process accordingly.

Views and Fields

Clarifications list

Visible per clarification:

Question text (auto-generated or manually added)
Type: fact clarification (missing information) or decision clarification (landlord input required)
Status: open / answered / cancelled / expired
Applicant answer (once received)
Original email: subject and received date
Timestamps: created, answered

Status meanings

Open — applicant has not yet replied, or decision is pending
Answered — answer received and evaluated
Cancelled — manually stopped, no further action
Expired — response deadline passed without reply

Audit and History

All clarification events (created, answered, cancelled) automatically appear in the History tab for this applicant. Individual clarifications cannot be deleted retroactively — they are retained until the applicant record is deleted.

Stopping a clarification cannot be undone. Once cancelled, the applicant will not receive any further automatic follow-up on that point.

Permissions and Multi-Select

Visible to: all team members of the owner account.
Answer or stop clarifications: all team members.
Clarifications cannot be managed in bulk — each action is performed per card.
To manage all applicants at once, switch to the Applicant List — bulk rejection, filter by phase and status, sort by score.