This is the Emails tab on the applicant detail view. It shows only messages belonging to this applicant — inbound and outbound. For the full inbox across all applicants see Inbox.
On this tab you see the complete email communication with the applicant in chronological order. A badge shows unread messages. Locari answers standard enquiries automatically; complex or unclear messages appear as unread in your view.
What Locari does automatically: Evaluate incoming emails, respond autonomously to standard enquiries about viewings, availability, and documents, and compose replies in your team's tone and style. What you decide: When to reply manually, whether Locari should continue after your reply, and whether a message is marked as read.
Common Tasks
How To
Read messages
- Open the Emails tab — the most recent message appears at the top.
- Click a message card for the full text, HTML rendering, and attachments.
- Unread messages are highlighted; the badge shows the count.
Reply manually
- Open the desired message → click Reply.
- Enter your text — Locari reads your reply and adapts future messages to match your style.
- Choose whether Locari should continue the communication afterwards.
Example: Applicant Müller asks to reschedule an appointment. You reply manually. Locari picks up the new date and confirms it automatically in the next contact.
What Locari does with your reply: Store your manually sent reply as a style signal and adapt future automatic messages accordingly. What you decide: Whether Locari continues the conversation afterwards or whether you reply manually again for the next message.
Mark a message as read
- Open the three-dot menu on the message card.
- Click Mark as read — the badge count decreases.
- The email is fully retained — the mark only affects the counter.
Understand email type and priority
Every email has a type and a priority assigned automatically by Locari:
- Type: application / enquiry / viewing request / general / system
- Priority: normal / high / low
Messages with high priority or an unresolved request appear unread and with a badge.
Views and Fields
Message list
Visible per email:
- Sender name and email address
- Subject and received or sent time
- Direction: inbound (from applicant) / outbound (from Locari or you)
- Email type (application, enquiry, viewing, general, system)
- Priority (normal / high)
- Attachment count
- Processing status: received / processed / parsed / archived
Full-text view
- Complete HTML content or plaintext
- Reply button
- Sender chip with link to the applicant profile
Good to know
- Emails cannot be deleted — retention follows the GDPR period for the applicant. Deleting the applicant permanently removes all associated emails.
- For overarching email management switch to the Inbox — filter by channel, status, and priority.