This is the Clarifications tab on the applicant detail view. It opens from the Applicant Detail View. For the overarching AI communication strategy see Locari AI — Clarifications.
On this tab you see all questions Locari has automatically sent to this applicant — for example when details were contradictory, required fields were missing, or values seemed unusual. Answered clarifications remain visible; open items appear with a badge.
What Locari does automatically: Detect contradictions between self-reported details and documents, identify missing required fields, send clarification questions by email to the applicant, and evaluate incoming answers. What you decide: Stop individual clarifications, add your own questions, or manually override answers.
Common Tasks
- View open clarifications
- Answer a clarification manually
- Stop a clarification
- Process decision clarifications
How To
View open clarifications
- Open the Clarifications tab — the badge shows the number of open items.
- Each card shows: question, status (open / answered / cancelled), original email and timestamp.
- Example: Applicant Müller stated income of 3,200 € but the pay slip shows 2,850 €. Locari automatically asks: "Please explain the difference of approx. 350 € between your stated income and your current pay slip."
Answer a clarification manually
- Open the card for the desired clarification.
- Click Reply, enter your text, confirm.
- The status changes to "answered"; Locari incorporates your answer into the application evaluation.
What the AI does with your answer: A manually entered answer is treated the same as an applicant answer and flows into the criteria evaluation. What you decide: Whether the answer is sufficient — you can manually adjust the criteria evaluation afterwards.
Stop a clarification
- Open the card → click Cancel.
- Status changes to "cancelled"; no further message is sent to the applicant.
- Stopped clarifications continue to be documented in the History tab.
Process decision clarifications
Decision clarifications (orange badge) arise when Locari detects a situation that requires your explicit decision — e.g. a pet despite a "no pets" criterion.
- Open the card — read the question.
- Click Accept or Reject.
- Locari continues the application process accordingly.
Views and Fields
Clarifications list
Visible per clarification:
- Question text (auto-generated or manually added)
- Type: fact clarification (missing information) or decision clarification (landlord input required)
- Status: open / answered / cancelled / expired
- Applicant answer (once received)
- Original email: subject and received date
- Timestamps: created, answered
Status meanings
- Open — applicant has not yet replied, or decision is pending
- Answered — answer received and evaluated
- Cancelled — manually stopped, no further action
- Expired — response deadline passed without reply
Audit and History
All clarification events (created, answered, cancelled) automatically appear in the History tab for this applicant. Individual clarifications cannot be deleted retroactively — they are retained until the applicant record is deleted.
Stopping a clarification cannot be undone. Once cancelled, the applicant will not receive any further automatic follow-up on that point.
Permissions and Multi-Select
- Visible to: all team members of the owner account.
- Answer or stop clarifications: all team members.
- Clarifications cannot be managed in bulk — each action is performed per card.
- To manage all applicants at once, switch to the Applicant List — bulk rejection, filter by phase and status, sort by score.